The FCT Administration has rolled out a queue management technology in the Abuja Geographic Information Systems (AGIS) to enhance business transactions in AGIS and Land Administration Department.
Launching the technology at the Front Desk of the Customer Service, the Director of AGIS, Dr. Isa Jalo said the initiative is borne of the desire to enhance business transactions and accelerate service delivery to the ever influx of people into the complex.
The Director reiterated that all these innovations are in compliance and full realization of the Executive Order of the Federal Government on the “Ease of Doing Business”.
Dr. Jalo assured that AGIS is more than ever; poised and committed to fast track the way businesses are conducted because much is expected of all government agencies that have direct bearing on the day to day lives of people, particularly those that troop in and out on daily basis.
He emphasized that it is a new chapter in the way land related businesses are performed in the Federal Capital Territory; stressing that “it is the interest of the customers first”.
With this deployment, AGIS service area now enjoys convenience, organization and sanity courtesy of a state of the art E-Queue Management System (E-QMS) installed by the AGIS in-house team.
This means the customer service queuing process is now automated and customers don’t have to wait in long queues to be served.
As the current System also provides options for adverts to facilitate the revenue drive encouraged by the Administration; the solution, when fully extended, will further provide online appointments and queue bookings.
Meanwhile, imbedded in the solution are powerful analysis and business intelligence tools provided to improve efficiency, measure KPI, give customer feedbacks and report on performance of personnel.
Accordingly, this new technology has on its platform: – Finance, New Application, Information & Customer Care, Legal Search/Certificate of Occupancy as well as Survey.
Under Finance there are receipt production, receipt collection and bills; while New Application has individual Application & Organizational Application; Information & Customer Care has enquiry, reports and mails & letters submission; Legal Search/C-OF-O collection has C-OF-O collection, Legal Search & Legal Search Reports; while Survey has TDP Production, Site Plan Data as well as Map production.